Multi-Family FAQ's - HGC Property Management

HGC manages small to mid-sized multifamily properties, including:

• Duplexes, triplexes, and quadplexes
• Small apartment communities
• Mixed-use residential properties

Larger properties or those requiring onsite staffing are evaluated on a case-by-case basis.

Multifamily management requires:

• Coordinated maintenance across shared systems
• Consistent enforcement of lease and property standards
• Scalable leasing and turnover processes
• Financial oversight at a portfolio or building level

HGC uses structured systems designed to support operational efficiency and consistency across multiple units.

HGC coordinates leasing and turnovers in accordance with:

• Fair Housing Laws
• Property-specific leasing guidelines
• The executed management agreement

Turnovers are schedule strategically to minimize vacancy and manage costs. Cosmetic upgrades, preventative maintenance, and capital improvements may be recommended when appropriate based on unit condition and market positioning.

HGC does not automatically provide onsite staff.

If onsite personnel are required:

• Roles and responsibilities must be clearly defined
• Compensation and supervision are addressed in the management agreement
• Final approval remains with ownership

Many multifamily properties operate successfully without onsite staff using HGC's centralized systems.

HGC coordinates maintenance using qualified, insured vendors.

• Emergency issues impacting habitability or safety are prioritized
• Preventative maintenance is encouraged to reduce long-term costs
• Competitive bids are obtained when required
• Owner approval thresholds outlined in the management agreement are strictly followed

Owner-preferred vendors may be used upon owner requests.

HGC provides clear, structured financial management, which may include:

• Regular financial statements
• Rent collection and accounts payable
• Reserve and operating account management
• Budget preparation assistances (when included in scope)

All financial activity is conducted in accordance with state law and the management agreement.

HGC operates with strong emphasis on:

• Compliance with NC & VA statutes
• Strict adherence to Fair Housing Laws
• Consistent documentation and recordkeeping
• Risk mitigation through standardized processes

HGC does not provide legal advice. Legal matters are coordinated with ownership and legal counsel when required.

HGC works best with multifamily owners who value:

• Professional systems over reactive decision-making
• Clear communication and defined authority
• Long-term asset protection
• Respect for legal and operational boundaries
• Multifamily properties requiring constant owner involvement or informal decision-making structures may not be the best fit for HGC's management model

If these values align with your investment goals, HGC Property Management is well positioned to support your property.