Working With HGC Property Management

HGC Property Management acts as the owner's agent in the day-to-day management of residential rental properties. Our responsibilities include, but are not limited to:

• Marketing and leasing coordination
• Tenant screening in compliance with Fair Housing Laws
• Rent collection and owner accounting
• Maintenance coordination using qualified, insured vendors
• Compliance with applicable NC and VA laws

All services are performed in accordance with the executed management agreement.

To ensure effective management, owners are expected to:

• Maintain the property in a habitable condition as required by law
• Fund the property adequately to cover repairs, maintenance, and operating expenses
• Respond to approval requests within agreed-upon timeframes
• Respect the professional judgement of management regarding legal compliance and risk mitigation
• Communicate directly with HGC (not tenants or vendors) unless otherwise agreed in writing

HGC is committed to clear and consistent communication.

• Owners receive updates related to leasing activity, maintenance, and financial performance based on their selected communication preferences
• Routine matters are handled during normal business hours
• Emergency issues impacting health or safety are prioritized immediately
• Email is the primary method of communication for documentation and clarity

Response times may vary based on urgency, complexity, and volume.

Owners acknowledge that:

• HGC must operate within the bounds of state and federal law, even when an owner preference differs
• Decisions impacting habitability, safety, or legal compliance may be acted upon without delay in accordance with the management agreement
• Tenant screening decisions are made using objective, non-discriminatory criteria and are not subject to owner override

HGC coordinates maintenance using reputable, insured vendors.

• Repairs impacting habitability or safety are prioritized
• Owner approval threshold outlined in the management agreement are strictly followed
• Owner-preferred or approved vendors may be used when provided in advance
• Preventative maintenance is encouraged to reduce long-term costs and risk

Owner receive clear financial reporting and timely disbursements.

• Owner statements are provided in accordance with the management agreement
• Disbursements are processed on established schedules (15th and 25th)
• Funds must clear and reserve requirements must be met prior to distribution

HGC operates with a strong emphasis on compliance and risk reduction.

• All actions are taken in accordance with NC & VA statutes
• Fair Housing laws are strictly followed
• Evictions are handled administratively with coordination of legal professionals when required
• Final legal decisions remain the responsibility of the property owner

We work best with owners who value:

• Professional systems over emotional decision-making
• Long-term asset protection over short-term gains
• Clear processes and documented communication
• Mutual respect and accountability

If these values align with your, HGC Property Management is well positioned to support your investment.